We got off to a very bad start with Aosom with an item lost in transit and real frustration with them not answering phones. Once we did get through to them, the customer service provided from Rakesh was second to none and he remained fully involved until the problem was completely sorted. We [ Read More ... ]
I purchased an outdoor storage shed from them recently. While I had some issues with the shed itself, Aosom's customer service has phenomenal. My packages arrived earlier than expected. I've also called them once to get a copy of the owner's manual that I thought I couldn't find in the box, and once to get a refund on a recent price drop. In both instances [ Read More ... ]
Purchased an Office chair from this supplier. Thought at first they were linked to Tesco as I was directed from the Tesco site to this company.
Price and delivery were good but the service after that went down hill sharply.
2 Emails to them over [ Read More ... ]
Initially slow to respond to my e-mail request due to it being a very busy time for them, which it understandable. However, after they did respond, they handled my request very well, including dealing very quickly with a problem at the courier depot regarding delivery of [ Read More ... ]