Rubbish. Engineer can out and did service no problems before with boiler. Went to put on heating wouldn’t work. Phoned customer services and asked for engineer ASAP. Advised they didn’t do emergency response. Totally unsympathetic even though I could be sitting for two days [ Read More ... ]
We had a Solarsmart system fitted on a new build, after a cold snap, both panels failed (Leaking badly) despite the 'drain-back design.
Builder was disinterested, passed the buck to Alpha.
Had a very friendly response from Alpha, engineer called, agreed that they should not have failed, arranged for scaffolding, and subsequent replacement (Today). by 2 o'clock, job done, up & [ Read More ... ]
Brilliant customer service and really good quality products with warranty’s from 5-13 years currently available.
As an independent installer of all boiler brands I have found Alpha boilers to be one of the best to deal with for service and quality of products (without some of the stupidly high [ Read More ... ]
I have recently needed to contact boiler manufacturers Alpha after being badly let down by Scottish Power so called Boiler Cover. Alpha have been consistently superb being clear and helpful on the phone, flexible and efficient and doing what they say they will do. From repairing a boiler to a follow up visit they have been brilliant. [ Read More ... ]
Great from start to finish. Very helpful when arranging boiler cover initially. I called up customer support team last week to report my boiler fault and they were able to get someone out to me the same day to repair the issue. I found the engineer they sent out very professional and [ Read More ... ]